What should a pool-table warranty agreement identify?
A dealer should request written terms for the exact table model and order, not a general promise that every part is covered. List the frame or cabinet, slate, cushions, rails, pockets, cloth, ball-return parts, lights or payment hardware where fitted. For each component, state the covered defect, start date, duration, exclusions and who decides the remedy. Public brand policies show that coverage can differ by product and use; they do not describe Sundays' terms, which must be confirmed in the quotation.
Who is responsible for delivery and installation?
Write down where the supplier's responsibility ends and the local dealer's work begins. Include unloading, room access, assembly, slate leveling, cloth fitting, electrical work when applicable and final acceptance. Ask whether the approved installer and installation record affect a claim. A later move or re-leveling may be treated differently from a manufacturing defect, so avoid assuming either is included.
What evidence makes a claim reviewable?
Keep the signed purchase specification, approved sample or drawing, package numbers, pre-shipment inspection, arrival photographs and installation checklist. When a fault appears, record the serial or model reference, date, location, close-up and whole-table photos, a short video of the symptom and the maintenance history. Report shipping damage separately from a suspected production defect; the responsible party and reporting window can differ.
How should spare parts and labor be priced?
Confirm whether the remedy is a replacement component, repair instruction, credit or another agreed solution; specify who pays freight, customs handling, local technician labor and repeat installation. Ask for part numbers and the expected reorder path for model-specific cushions, pockets, levelers, return-system components and electronic modules. Do not invent a universal response-time promise; put the contact method and escalation window in the order record.
Which exclusions should a commercial buyer review?
Ask how the policy treats ordinary cloth or tip wear, environmental exposure, accidental impact, improper cleaning, unapproved repairs and heavy commercial use. A venue project should name its actual operating conditions before the supplier quotes. Compare the written table warranty with separate terms for third-party accessories or electrical components; one logo on the invoice does not make every part share one coverage period.
What belongs in the RFQ?
Send the model, quantity, destination, customer type, installation plan and expected duty cycle. Request model-specific written warranty terms, component list, spare-parts availability, claim evidence checklist, freight and labor responsibility, and a named after-sales contact. Ask the supplier to flag what remains unconfirmed until the final configuration and sales contract are agreed.
What to include in your RFQ
For a comparable quotation, send the target billiard discipline or table model, destination country, expected order quantity, intended venue, required customization and preferred delivery window. Ask the supplier to separate the standard scope, optional items, spare parts, export packing and installation support.
Sources and buyer discussions reviewed
This guide is original factory-side guidance informed by official resources and recurring buyer questions. External links are provided for verification and context; they are not endorsements of Sundays Billiards.
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